Shipping policy
EU Shipping Post-Brexit
Post-Brexit, we no longer charge tax on sales to anywhere but the UK. If you are in the EU, your local VAT and duties will be applied on imports. You may also receive a handling charge applied by your local carrier. By placing your order, you agree to these terms.
Shipping Times
Please allow 3 to 5 business days for your order to be processed. In peak times, which include popular sales and peak retail times like Christmas (including Black Friday), it may take longer to pick and ship your order.
Deliveries are shipped by courier. You will receive a shipping confirmation from the relevant courier once your order has been processed, along with your tracking number. We aim to process and deliver orders placed before 12:00pm (GMT) Monday–Friday on the same day. Orders received after 12:00pm (GMT) Monday–Thursday are aimed to be processed and dispatched the next day. Orders placed after 12:00pm (GMT) Friday and on Saturday and Sunday will all be processed the following Monday. This may take longer in peak seasons; please allow up to 5 working days for order processing. We are unable to carry out international deliveries on British public holidays.
Orders placed on public holidays are picked and shipped the next working day.
Delivery Costs
UK & Ireland
Orders above £50: Complimentary delivery
Orders below £50: £4.95 - £6.95 Depending on weight.
EU + Rest of World
Standard Delivery: Calculated at checkout depending on location & weight.
Complimentary Delivery on all international shipments of orders over £150
International Deliveries
We ship to:
Austria, Belgium, Canada, China, Czech Republic, France, Germany, Hong Kong, Ireland, Italy, Japan, Lithuania, the Netherlands, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United States.
Taxes and Duties - International Orders
We ship worldwide! For international orders, please note that we collect taxes at checkout. Any duties that may apply are the responsibility of the customer. We strongly recommend checking with your local customs office to see if any additional charges apply to you before placing your order. Once your order is shipped, you’ll receive a tracking number for real-time updates. Please note that delivery times may vary depending on the destination. If you have any questions or concerns about your order, feel free to contact our support team at info@parkscandles.com.
Tracking your order
You’ll receive a shipping confirmation from our delivery partners (with a tracking number) once your order’s en route.
Tracking your order is easy; simply enter the tracking number on our delivery partner's tracking service (you can also choose contact-free delivery).
If you have any questions or need any assistance, please feel free to contact us at info@parkscandles.com. Our team is always happy to help!