Refund policy
Returns & Refunds Policy
At Parks Candles, we want you to absolutely love your luxury home fragrance experience. If any product doesn't meet your expectations, we're here to make it right with our straightforward 30-day returns policy.
Your 30-Day Return Window
You have 30 days from delivery to initiate a return through our dedicated returns portal. We offer either a full refund to your original payment method or store credit for eligible items minus shipping costs.
What Makes a Return Eligible?
✓ Unopened & unused products in original packaging
✓ Intact seals (especially important for diffusers)
✓ Resaleable condition with secure packaging for return transit
✓ Within 30 days of delivery date
✓ Intact seals (especially important for diffusers)
✓ Resaleable condition with secure packaging for return transit
✓ Within 30 days of delivery date
How to Return Your Order
Step 1: Visit our Returns Portal at parkscandles.com/apps/parcelpanel-returns
Step 2: Include your original packing slip or order number (essential for processing)
Step 3: Our team will inspect your return within 5-7 working days
Step 4: Once approved and your order is received back to us, your refund will be processed to your original payment method or store credit.
Items We Cannot Accept for Return
• Sale items or products purchased with promotional discounts
• Opened, used, or damaged products
• Items without original packaging
• Items without original packaging
• Returns initiated after 30 days
• Custom or personalised orders
• Gift cards
Have questions about a specific item? Contact us at info@parkscandles.com
Exchanges
For the fastest service, we recommend returning your current item and placing a new order for your preferred product once the return is approved.
Shipping Your Return
UK Returns: You're responsible for return shipping costs. Use tracked delivery and keep your tracking number until your refund is processed.
International Returns: Please use a tracked shipping provider. Visit our returns portal for specific instructions.
EU Customers: You have a 14-day cooling-off period to return items for any reason, in addition to our standard policy.
Refund Processing
Once we receive your return and your refund has been accepted, please allow:
- Up to 7 working days for refund processing
- Up to 10 working days for funds to appear in your account (varies by payment provider)
Original shipping fees are not refunded\
Partial Refunds
We may issue partial refunds to store credit if items are:
- Returned damaged due to inadequate packaging
- Missing parts not due to our error
- Returned after 30 days
- Showing signs of use
Quality Issues & Damaged Items
Received damaged goods? Contact us at info@parkscandles.com within 48 hours with your order number and photos. We'll assess the issue and may offer a full refund or replacement without requiring a return.
Quality concerns? We stand behind our craftsmanship. If you experience any quality issues with our 100% natural wax products, please reach out immediately.
Frequently Asked Questions
Missing or incorrect items? Please report any issues within 48 hours via our contact form. Keep your packing list safe, as it's required for processing.
Missed the 30-day window? Unfortunately, we cannot process refunds for returns outside this timeframe. We recommend checking your products within 7 days of delivery.
Our Quality Guarantee
Every Parks Candles product is crafted with meticulous attention to detail using our proprietary blend of 100% natural wax. We're committed to your satisfaction and stand behind our heritage of British craftsmanship.
Need assistance? Our customer support team is here to help at info@parkscandles.com or through our Contact Us page.